Strategic Workforce Plan 2025–2029
Our workforce objective
Be a high-performing, collaborative and customer service driven organisation, whose people are empowered and proud of the impact we make.
Our 3 focus areas
We achieve our workforce objective through these focus areas and supporting actions.
Connection
Work together as a connected workforce with shared purpose to deliver excellence in customer service
Capability
Attract, develop and retain people with the capabilities and skills we need now and into the future
Culture
Create an environment that supports a healthy, safe, respectful, inclusive and diverse workforce
We demonstrate our values through teamwork, ownership and performance.
- Customers first
- Ideas into action
- Unleash potential
- Be courageous
- Empower people
- Our people. Our priority.
Download the Strategic Workforce Plan 2025–2029