Our workforce opportunities and risks

Our workforce opportunities

Leverage the skills and perspectives of employees to drive innovation and deliver excellence in customer service.
Create career pathways with meaningful customer-focused roles that support employee growth and retention.
Enable a digitally-empowered and connected workforce to enhance productivity, capability, and collaboration.
Build a culture that values continuous learning and development, agility and mobility to adapt to changing priorities and future needs.

Ensure workforce capability and capacity is aligned with our current and future needs to support our people to achieve government priorities.
Maintain employee wellbeing and retain talent in a competitive labour market.
Ensure resistance to change or insufficient digital literacy does not hinder the adoption of new technologies.
Manage the impacts of an ageing workforce to mitigate loss of critical knowledge and expertise.