Focus area: Connection
Our goal
Work together as a connected workforce with shared purpose to deliver excellence in customer service.
Action
Engage and connect with our employees on our strategic priorities.
Our key activities
- Ensure employee achievement and development plans are linked to team objectives and organisational priorities
- Communicate strategic direction and priorities regularly through various channels
- Cascade strategic updates regularly through leadership forums
- Promote success stories that showcase how individual work contributes to strategic priorities
Our measures
- Percentage of Achievement and Development Plans completion
- Improved Working for Queensland survey results for contribution to strategic objectives
Action
Engage employees across the employee lifecycle from attraction and onboarding to performance and contribution.
Our key activities
- Build early engagement through a people-centred experience across attraction, recruitment and onboarding
- Strengthen onboarding and induction experiences to support connection, clarity, and alignment from day one
- Promote visible leadership to build engagement and connect employees to shared purpose
- Ensure communication and engagement practices are inclusive and timely
Our measures
- Improved Working for Queensland results for employee engagement
- Measure candidate experience through recruitment and onboarding surveys
- Benchmark and measure attrition rates, including by role segments
Action
Strengthen collaboration and engagement across the department.
Our key activities
- Support leaders to embed work practices that promote collaboration, engagement and knowledge sharing within and across teams
- Facilitate cross-organisational networks (for example, Communities of Practices, lessons learnt workshops) and structured internal mobility opportunities (for example, short-term secondments, project-based assignment) to break down silos
- Establish regular opportunities for employees to connect, share, and collaborate
- Recognise and celebrate contributions to whole-of-department initiatives and shared goals
Our measures
- Improved Working for Queensland results for employee engagement
- Participation rates in activities such as Communities of Practice and internal mobility programs
- Benchmark and measure engagement with recognition initiatives and internal communication channels used to recognise and celebrate collaboration