Right to information

Disclosure log

Our disclosure log provides information about right to information (RTI) applications received by our department, and how you can access copies of documents we've released in response to those applications.

Open access to information

Open data

We publish de-identified non-sensitive data on our Open Data Portal.

The Open Data Portal is a user-friendly platform that makes it easy for anyone to discover and access a wide range of datasets and other information of interest to the public.

Your rights

You have a right to access and amend personal information that we hold about you.

You also have a right to access non-personal information that we hold—that is, information that doesn't include your personal information.

To access or amend personal information that we hold about you, or access non-personal information that we hold, start with the business area you have been working with.

If the business area is unable to comply with your request, you may submit an application for access or amendment application under the Act.

Formal access and amendment applications

The RTI Act provides you with a right to access documents of our department and our Minister. It also provides you the right to amend your personal information in these documents, if you believe the information is inaccurate, incomplete, out-of-date or misleading.

Your right of access is to documents that are in the possession or under the control of our department or Minster at the time of your application. As an example, documents can include paper or other material with writing, electronic records, audio and video recordings, and images.

The RTI Act doesn't provide you with a right to:

• ask for, or be given, answers to questions or compilation of data (e.g. statistics).
• have such answers or data extracted from documents.
• have new documents created in response to your application.

If you're dissatisfied with the decision we make about your access or amendment application, you have the right to apply for a review of that decision.

Apply for access to documents under right to information

To apply for access to documents under the RTI Act, you must:

• Apply in writing.
• Provide an email or postal address we can send correspondence to you related to your application.
• Provide sufficient information regarding the documents, so that we can identify them.
• Provide evidence of identity, if applying for any documents containing your personal information.
• Pay the application fee, if applying for any documents that don’t contain your personal information.

Fees and charges

Application fee

If some or all of the documents you're applying for are non-personal (that is, documents that don't contain your personal information), you must pay an application fee of $57.65 through the online right to information application. This fee can't be waived.

No application fee is payable if all of the documents you're applying for contain your personal information.

Processing charges

Processing charges may apply to applications involving non-personal documents.

No processing charges are payable if we spend 5 hours or less processing your application. If we spend more than 5 hours processing your application, the charge is $8.95 for each 15 minutes (or part thereof) spent processing the application.

Processing charges don’t apply to any time we spend processing documents that contain your personal information.

Access charges

If you’ve requested to receive documents in hardcopy, an access charge of $0.25 per page for A4 black-and-white photocopies may also apply. There is no access charge for emailing documents.

Access charges may apply to other activities we're required to undertake to give you access to the documents, such as transcribing audio recordings.

Apply for amendment of personal information under right to information

To apply for amendment of your personal information und the RTI Act, you must:

• Apply in writing.
• Have previously viewed or otherwise accessed the information in question. We may ask you to provide a copy of the information, provide details about when and how you obtained the information, or describe the information in sufficient detail.
• Provide an email or postal address we can send correspondence to you related to your application.
• Provide evidence of your identity
• Provide us with details regarding:
  • The information that you believe to be inaccurate, incomplete, out-of-date or misleading, and the ways in which you believe it to be so.
  • The amendments, updates or additions to the information that you believe are necessary.

Apply on behalf of another person

If you're applying on behalf of another person (e.g. a child or relative, a friend, a client) for access to documents containing that person's personal information, in addition to the above requirements you'll also need to provide:

• Evidence of your identity
  and
• If you're a parent applying on behalf of a child, evidence of your relationship to the child (your child's birth certificate will usually be sufficient)
  or
• Evidence of your authority to apply on the person's behalf.

Evidence of identity

If you're applying for access to or amendment of documents containing your personal information, you must provide evidence of identity as set out in the Right to Information Regulation 2025. This will usually be your driver's licence, passport or birth certificate, but can also be another form of ID allowed for in the Regulation.

If you provide a copy of your identity document (except for certain forms of ID described in the Regulation), it must be a certified copy dated within the last 12 months by a lawyer or notary public, a commissioner for declarations, a justice of the peace, or a pharmacist.

How to apply

You can apply:

• online
• download and complete the form
• by email.

Apply online

You can apply for access to documents using the online right to information application. Your application will be directed to us automatically.

Apply using the PDF form

You can apply for access to documents by downloading and completing the right to information access application (PDF, 207KB).

You can submit your form:

• by post
• by email.

Apply by email

You can submit your application request to us by email. You don't have to use the right to information application form, but your application must meet the requirements for an access or amendment application.

Decisions and review of decisions

We must make a decision in relation to your application within the timeframes specified in the RTI Act.

Generally, this means we need to provide you with a decision within 25 business days, but this timeframe may be extended in certain circumstances.

If we don't make a decision within the relevant timeframe, we're taken to have made a decision, known as a deemed decision, to refuse access to or amendment of the documents referred to in your application.

Review of decision

If you’re dissatisfied with a decision we’ve made in relation to your application, you may:

• apply to us in writing for internal review of the decision
  or
• apply to the Office of the Information Commissioner in writing for external review of the decision.

An application for review must be made within 20 business days of the decision. You don't need to have had an internal review before applying for an external review.

A deemed decision can only be reviewed through an external review.

Contact and enquiries

Access and amendment applications, and applications for internal review

By email: CDSBRTIandPrivacy@cdsb.qld.gov.au

Online: Right to information application form

PDF forms:

• Right to information access application (PDF, 207KB)
• Right to information personal amendment application (PDF, 176KB)

By post:

Right to Information and Privacy
Department of Customer Services, Open Data and Small and Family Business
PO Box 15086
CITY EAST QLD 4002

Enquiries regarding right to information

Contact: Manager, Right to Information and Privacy

Phone: (07) 3008 2903

Email: CDSBRTIandPrivacy@cdsb.qld.gov.au