Disability Service Plan 2025–2028
Our objective
Deliver inclusive, accessible and equitable services that empower people with disability, while fostering a workplace culture that champions diversity and inclusion.
Our commitment
We are transforming our customer service delivery and empowering our people to take pride in the positive impact we make, including for people with disability.
We pledge to act inclusively, collaborate with courage and ensure that all unique voices are heard. Our actions respect and promote human rights in everything we do.
Our impact areas
We focus on these areas in the development of our plans, ensuring they are inclusive for the entire community.
Our service users
We are committed to providing services that are inclusive, safe and of the highest quality
Our people
We value the contributions of people with disability and are committed to fostering an inclusive workplace
Our places
We strive to ensure all workplaces and customer spaces are accessible to people of all abilities
Our communities
We tailor local initiatives to meet specific needs of each region