Objective 1

Be a high performing, collaborative and customer service driven organisation, whose people are empowered and proud of the impact we make.

Our strategies are

Work together as a connected workforce to achieve strategic priorities and deliver excellence in customer service.
Attract, develop and retain people with the capabilities and skills we need now and into the future.
Enable employees to do their best work and make a real impact by fostering a healthy, safe, respectful, inclusive and diverse workplace.
Proactively manage the financial resources to support customer service delivery while maintaining cost efficiency.
Implement frameworks and governance that allow a balance between managing risk and encouraging innovation and delivering cohesively.
Ensure our systems and processes support staff to deliver.
Monitor and evaluate strategic initiatives to assess impact and drive ongoing improvement and innovation, informed by evidence.

Improved staff wellbeing, engagement and satisfaction measured by Working for Queensland Survey
Improved workforce diversity representation advancing established government targets
Successful roll out of mandatory training suite and successive increase in completion rates for each quarter
Department services are delivered within budget