Objective 2
Streamline and transform Queensland Government service delivery for better customer experiences.
Our strategies are
- Provide better ways to access help from government, in person, over the phone, and online by transforming whole-of-government service delivery.
- Build better in-person services in rural and remote communities.
- Enhance the collection, analysis and application of customer insights to drive service enhancements and ensure the needs of customers.
- Drive the evolution of government systems and services including enhanced online customer portals.
- Streamline access to multiple government services through the option of a single digital identity.
- Provide around the clock support during disaster events.
- Connect services across channels and platforms to simplify dealing with government.
- Strengthen a data sharing ecosystem to enable government to share data for the benefit of citizens and businesses.
How we will measure our success
- Customer satisfaction with service delivery
- Average score out of 5 by customers for how easy it is to use the Business Queensland website
- Cost per customer interaction