Strategic Plan 2024-2028
Our vision
Better customer service for Queenslanders, small business and government
Our purpose
We empower businesses to get on with business, citizens to get on with life, and government to deliver.
We support the government objectives for the community
- Safety where you live
- Health services when you need them
- A better lifestyle through a stronger economy
- A plan for Queensland's future
Our work supports the government objectives for the community, with a significant contribution to A better lifestyle through a stronger economy. We are growing our economy to give Queenslanders a better lifestyle and a place to call home by transforming government customer service delivery, backing small and family businesses, and through data and digital initiatives.
We achieve our vision and purpose through these strategic objectives
Objective 1
Create the right settings for small and family businesses to succeed.
Objective 2
Streamline and transform Queensland Government service delivery for better customer experiences.
Objective 3
Transform government services through cross agency leadership and secure operating environments and services.
Objective 4
Strengthen strategic partnerships that increase value in government service delivery and economic opportunities for Queensland.
Objective 5
Be a high performing, collaborative and customer service driven organisation, whose people are empowered and proud of the impact we make.
We demonstrate the Queensland Public Service values of Customers first, Ideas into action, Unleash potential, Be courageous, Empower people through Teamwork, Ownership, Performance and Our people – Our Priority.
We respect, protect and promote human rights in everything we do.
Download the Strategic Plan 2024-2028.