Our agreement and wages
The Department of Customer Services, Open Data and Small and Family Business Certified Agreement 2025 (Agreement) was certified on 11 February 2026. It details employment conditions, including wage rates and allowances, for our employees and is the first certified agreement for our department.
A condition of the Agreement is that if the March 2026 Brisbane Consumer Price Index (CPI) figure exceeds the 3% Agreement wage increase on 1 July 2025, eligible employees will receive an additional wage increase to Agreement rates.
The March 2026 Brisbane CPI figure has triggered an additional 0.5% wage increase. This increase is to the Agreement rates and will be backdated to 1 July 2025.
This is referred to as the CPI Uplift Adjustment (CUA) under Part 2, clause 2.1 of the agreement.
Wage rates and allowances
Our salary schedules show the wage rates before and after the CUA.
Salary schedules
Allowances
For current employees
Current employees up to AO8 (and equivalent levels) will receive the additional 0.5% wage increase (from 1 July 2025, where eligible) if they were employed:
- under the Agreement on or after its certification on 11 February 2026
and
- during the CUA period between 1 July 2025 and 30 June 2026
and
- continued to be employed under the Agreement at the date the CUA was triggered on 29 April 2026.
Casual employees are included who have performed work under the Agreement in the 12-week payroll period immediately before 29 April 2026.
For our employees currently paid under the Queensland Public Service Officers and Other Employees Award – State 2015 rates (as at 1 September 2025), with an award rate higher than the relevant rate under the Agreement (as at 1 July 2025), including wtih the CUA, you will continue to be paid at the higher award rate. You may receive backpay for the interim period between 1 July 2025 and 31 August 2025.
Current employees will receive increases and backpay for any wage and allowance increases (effective 1 July 2025) during June to July 2026.
Email HR with any questions.
For former employees
Former employees who are eligible will be paid within 3 months of when they submit all required information to HR.
If you were not a CDSB employee on 29 April 2026 you may still be eligible for the CUA. This includes:
- if you had moved to another agreement or left employment
- casual employees who did not work in the 12-week payroll period immediately before 29 April 2026.
To work out whether you are eligible for the CUA, you must:
- have worked under the Agreement on or after 11 February 2026 (the day the Agreement was certified by the Queensland Industrial Relations Commission)
and
- contact HR by email and include your:
- full name (first, middle and last)
- date of birth
- employee or payroll number
- confirmation that you were an employee of the Department of Customer Services, Open Data and Small and Family Business.
We may contact you for more information to provide the payment if you are confirmed to be eligible—for example, we may need to confirm your banking, superannuation and taxation details.
Email HR with any questions.