Privacy

How we collect, use and disclose personal information

We collect and manage your personal information, and other important information, in accordance with Queensland's Information Privacy Act 2009 and the Queensland Privacy Principles.

Collection of personal information

We collect personal information only through lawful and fair means, and only when it's reasonably necessary for, or directly related to, our functions and services.

We'll usually collect your personal information directly from you, but we may collect it from someone else in limited circumstances as permitted under the IP Act. We make sure you're aware of the collection of your personal information including details about the use and disclosure of the information,  at the time we collect it or as soon as possible afterwards.

The kinds of personal information we collect and hold are listed in our personal information register.

Use and disclosure of personal information

We use and (where applicable) disclose your personal information only for the purpose we collected it. We won't use or disclose it for any other purpose, except in limited circumstances as permitted under the IP Act.

Engage with us anonymously or under a pseudonym

You may engage with us anonymously or by using a pseudonym (a nickname or screen-name), and we will provide you with the option of doing so, except in limited circumstances set out in the IP Act.

Security and retention of personal information

We hold your personal information securely, and we take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

We're obliged to take reasonable steps to destroy or de-identify personal information that we hold about you if we no longer need it, except in limited circumstances as described in our Privacy Policy.

Accessing and amending your personal information

You have a right to access and amend personal information that we hold about you.

You may be able to access or amend your personal information by contacting the area you have been dealing with.

You can find more information about how to access or amend your personal information under Right to Information.

Privacy complaints

You can submit a privacy complaint to us if you believe we've failed to handle your personal information appropriately.

You must submit your complaint to us in writing, and you must do this within 12 months of becoming aware of the act or practice that you believe is a breach of your privacy.

More information about privacy complaints is detailed in our Privacy Policy.

Contact and enquiries

Contact our Manager, Right to Information and Privacy:

By phone: (07) 3008 2903

By email: CDSBRTIandPrivacy@cdsb.qld.gov.au

By post:

Right to Information and Privacy
Department of Customer Services, Open Data and Small and Family Business
PO Box 15086
CITY EAST QLD 4002