Objective 5

Be a high performing, collaborative and customer service driven organisation, whose people are empowered and proud of the impact we make.

Our strategies are

Work together as a connected workforce to achieve strategic priorities and deliver excellence in customer service.
Attract, develop and retain people with the capabilities and skills we need now and into the future.
Enable employees to do their best work and make a real impact by fostering a healthy, safe, respectful, inclusive and diverse workplace.
Proactively manage the department’s financial resources to enable customer service delivery and keep operating costs within budget.
Implement frameworks and governance that allows a balance between managing risk and encouraging innovation.
Ensure our systems and processes support staff to deliver.
Monitor and evaluate strategic initiatives to assess impact and drive ongoing improvement and innovation, informed by evidence.